Wallboard
Wallboard is a monitoring and reporting tool for Cisco Unified Contact Center Enterprise.
Features
- Realtime monitoring of queues
- Call queue status monitoring
- Agent status monitoring
- Realtime calculations of service level
- Realtime calculations of answered level
- Full screen mode
- Historical reports for queus, agents and agent teams
- Calls reports
- Export reports to Excel
- Windows Active Directory integration
Opening Hours
Opening Hours is a tool to control opening time for queues in Cisco Unified Contact Center Enterprise and Express.
Features
- Open and close queues on schedule
- Support for special days (holidays)
- Support for deviation in summer time
- Support for time zones
- Windows Active Directory integration